Vertical Institute prepares individuals for the jobs of tomorrow. We are at the forefront of tech education, providing cutting-edge courses to individuals eager to upskill and stay relevant in today’s rapidly changing world. We specialize in teaching in-demand skills and building the next generation of changemakers and inventors through our world-class tech courses in data analytics, AI, cybersecurity, UX/UI, and beyond.

Vertical Institute is accredited as an Approved Training Organisation (ATO) by SkillsFuture Singapore (SSG) and The Institute of Banking & Finance Singapore (IBF).

We’re looking for a personable and customer-centric Admissions Executive to ensure meaningful learning experiences for our students.

The ideal candidate is someone who has great people-skills and thrives in an exciting startup environment.

Roles & Responsibilities:

• Address student inquiries and concerns promptly, ensuring a seamless and positive admissions experience for all students.
• Facilitate online training courses, assisting trainees with their attendance for weekly courses, meeting course assessment criteria and submitting capstone projects.
• Managing and liaising with course trainers and teaching assistants for the provision of training courses and learning support for trainees.
• Sourcing for passionate instructors to join our instructional team
• Manage class group chats by responding to queries from trainees and providing support where required.
• Collect and analyze trainee feedback on training courses.
• Subsequently implement improvements based on feedback.
• Manage and liaise with course trainers and teaching assistants to improve the learning experience of students
• Preparation of certifications for students after completion of the training courses
• Handle and process student's queries/requests on re-assessment, deferment, programme switch and withdrawal.
• Follow-up on outstanding matters after the programmes to ensure good customer service delivered
• Represent Vertical Institute at events, seminars, and webinars, exuding passion and knowledge about our programs.

Requirements:

• Bachelor's degree or equivalent experience in a related field.
• Proven track record in admissions or customer service, preferably in the education sector.
• Exceptional communication skills, both written and verbal.
• A genuine passion for tech and education
• Be organised and meticulous
• Strong interpersonal skills, with the ability to connect and build relationships.
• Proficiency in CRM tools and data analytics is a plus.
• Demonstrate a positive attitude with integrity and drive for excellence in work
• A self-starter that loves a fast-paced environment and new challenges

What We Offer:

• Competitive salary
• Opportunity to work in a fast-paced, dynamic, and innovative environment.
• Chance to make a meaningful impact on the trajectory of learners' careers.
• A collaborative and inclusive work environment.