• To receive referrals from referral source(s) and prepare them for screening by the Rehab Lead/ Centre Lead/Nurse
• To schedule appointments for initial assessment, financial counselling and regular therapy sessions
• To perform counselling explaining to clients and/ or their next of kin regarding the contract of service
• To conduct means testing for patients if required
• To prepare and maintain order of case notes for new admissions and for scheduled therapy sessions
• To process admission and discharge of clients
• To enter client’s attendance into the EMR daily and update the system as necessary
• To liaise with Operations & Facilities Management (OFM) personnel for transport arrangement for clients if required
• To liaise with the Business Office or Finance personnel for billing matters
• To update the Agency for Integrated Care (AIC) website; EMR and Transport Call Centre (TCC) system as and when necessary
• To perform reception duties, including responding to phone calls and attending to general enquiries
• Carry out other tasks/ projects assigned by the Centre Lead
• To communicate to clients/ next of kin and staff in a professional manner
• Communication should reflect consideration of socio-cultural values of the patient, family and significant others
• To maintain absolute confidentiality in matters pertaining to the organization/departmental/clients. Confidentiality of the clients’ records is to be always maintained to maintain privacy of the clients
• Takes responsibility for own learning
• Participates in staff meetings and hospital initiatives
• To liaise with external services, statutory bodies and other VWOs as appropriate

Job Requirements

• Certificate in Healthcare Support (Administration) or equivalent is desirable
• Working in a geriatric set up, long term care or nursing home set up will be an advantage but not necessary
• Service-oriented with client fronting experience
• Meticulous in administrative duties