Job Summary

Handle customer enquiries, coordinate technician schedules, prepare service documents, and support daily office operations to ensure smooth and efficient service delivery.

Responsibilities

• Respond promptly and clearly to customer enquiries via phone and WhatsApp in English to provide accurate information and support
• Coordinate and schedule service appointments to optimize technician availability and customer satisfaction
• Prepare accurate quotations, invoices, and service reports to support billing and service documentation
• Update and maintain customer records to ensure data accuracy and timely follow-up on service reminders
• Perform general administrative tasks to support daily office operations and maintain workflow efficiency
• Use WhatsApp Web and Microsoft Excel/Word to communicate and document service activities effectively
• Demonstrate professional and polite phone communication to enhance customer experience
• Adapt quickly to training and work effectively in a fast-paced environment with a responsible and proactive attitude

Preferred competencies and qualifications

• Proficiency in both English and Chinese to communicate with a diverse customer and technician base (moved to Preferred to avoid indirect racial preference)
• Basic computer skills including use of WhatsApp Web and Microsoft Office applications