Responsibilities

1. Administrative & Operations Management

• Manage resident check-in, check-out, and room assignments.
• Maintain up-to-date records of occupancy, bed availability, and resident information.
• Handle issuance of access cards, keys, and ensure proper documentation.
• Coordinate maintenance requests and follow up with technicians/contractors.
• Conduct routine inspections of dormitory rooms and common areas.
• Ensure compliance with MOM regulatory requirements for worker housing.
• Assistin enforcing dormitory rules, safety protocols, and hygiene standards.

2. Invoicing & Finance Administration

• Prepare monthly accommodation invoices for companies and tenants.
• Track payments, reconcile accounts, and follow up on outstanding invoices.
• Maintain organized financial records and support audit requirements.
• Work closely with the finance department to ensure accurate billing.
• Process deposits, refunds, and adjustments when necessary.

3. Resident Service & Support

• Serve as the primary contact point for residents’ enquiries and issues.
• Support new residents/wokers with onboarding information and orientation.
• Assist in managing welfare programs, activities, and communication with employers.
• Handle complaints professionally and escalate matters when needed.

Requirements

• Diploma or equivalent; relevant admin or facility operations experience preferred.
• Experience in dormitory management, facility management, or accommodation admin is an advantage.
• Strong organizational and multi-tasking skills.
• Proficient in Microsoft Office (Excel, Word) or property/dorm management systems.
• Good communication skills (English required); ability to speak Bengali, Tamil, or Mandarin is a plus.
• Ability to handle resident issues professionally with empathy and firmness.

Work Conditions

• May require shift work, weekend duty, or on-call support depending on dormitory operations.

• Fast-paced environment with frequent interaction with workers and employers.