Overview:

(Summary of the role)

Work within a team environment to ensure daily availability of wintel servers with significant business or IT

impact, handling all Windows Server OS installations, administrations, incidents, Root Cause.

Responsibilities:

(Describe the important end results of the job, i.e., what has to be achieved and why. Start

with the most important and number each one separately)

• Implementation of Windows based infrastructure based on business requirements.

• Ongoing maintenance, security, and availability of Windows based infrastructure based on business

requirements.

• Troubleshoot and resolve Windows OS related incidents and problems according to customer processes.

• Perform Root Cause Analysis (RCA) for OS related service problems as part of problem management.

• Liaise with support vendors for maintenance, support or issues resolution.

• Support Windows Server based systems, system software, clustering software and system management

agents.

• Assist in analysing historical usage for tracking and trending by CPU, memory, I/O and storage.

• Implement capacity improvement plan.

• Assist in developing and maintaining the Technical Disaster Recovery Plan. Provide technical support

during disaster.

• Execute Technical Disaster Recovery plan during DR and DR drill.

• Setting up and managing Windows Active Directory experience inclusive of managing GPOs and user

profiles.

• Setting up and managing Windows Clustering.

• Setting up and managing VMWare hosts (inclusive of VCenters) and virtual machines including all OS

platforms (Linux and windows).

• Working knowledge in VMware vSphere 4.x and above.

• Setting up and managing Hyper-V and virtual machines.

• Setting up and managing Netbackup and/or BackupExec, including defining backup policies based on

industry standards.

• Setting up and managing enterprise-wide Symantec Endpoint Protection Manager, including defining

policies based on industry standards.

• Review event logs on a regular basis based on business requirements.

• Manage the server OS patching procedure and security hardening.

Evaluate and review patches, before and after installation.

• Perform backup and restore of systems based on business requirement.

• Manage and monitor systems using monitoring software.

• Conduct operational meetings with customer.

• Writing/updating technical design, build and process documentations.

• Working knowledge in SAN Storage management.

Requirements:

(Indicate the qualifications, education, associated training, background knowledge, skills

and attributes to perform the job competently)

• Working experience in government agency is preferable.

• Possess reasonable leadership and interpersonal skills and have experience working in large enterprise

operational environments.

• Process good oral and written communication skills

• Ability to independently solve and troubleshoot problems.

• Familiarity in carrying out Deep level Windows server OS troubleshooting and problem resolution

• Knowledge in Microsoft Cluster is a must.

• Knowledge in Windows, where documented knowledge/certification for Windows 2003/2008 is a must

and 2012 would be an advantage.

• Working experience of installation and operation of Windows Servers (2003/2008/2012) operating

systems, software and backup solutions.

• Knowledge of server hardware and equipment such as HP/IBM /Dell servers and HP/IBM SAN would be an

advantage.

• Familiarity with enterprise virus protection software.

• Familiarity with major systems monitoring software and its functionality.

• ITIL Foundation certified or equivalent work experience.

• Some automation and scripting experience and SAN storage knowledge would be an advantage.

• Self-motivated, customer oriented and a team player when involved in projects.