Job Summary

The Warehouse Worker is responsible for the safe handling,storage, and movement of clients’ documents, household goods, and cartons within the warehouse and during transit. This role supports day‑to‑day warehouse operations by loading and unloading delivery vehicles, operating material handling equipment (including forklifts and scissor lifts), preparing items for storage or delivery, and ensuring inventory is accurately stored and retrieved. The position requires attention to safety, quality, productivity, and customer service standards.

Key Responsibilities

• Load and unload incoming and outgoing delivery vehicles safely and efficiently
• Operate forklifts and scissor lifts to move, stack, andretrieve goods (certification required)
• Carry, lift, and move cartons and household goods manually when required
• Secure goods to pallets and prepare items for storage or transportation
• Transport inventory between storage locations and designated delivery or staging areas
• Store goods in assigned warehouse locations according to procedures
• Retrieve stored items accurately based on delivery or client requirements
• Ensure all goods are handled carefully to prevent damage or loss
• Maintain cleanliness and organisation of warehouse areas
• Follow all workplace safety policies and procedures at all times
• Report damaged goods, safety hazards, or equipment issues promptly

Competencies for This Role

Customer Service

• Responds professionally to customer enquiries and concerns
• Handles service issues politely, calmly, and efficiently
• Maintains a positive, courteous, and professional images
• Follows established procedures to resolve customer problems
• Demonstrates knowledge of company services and storage processes

Productivity

• ·Manages workload effectively and meets daily operational targets
• Prioritises tasks and manages time efficiently
• Follows established work procedures and workflows
• Willing to assist colleagues and take on additional tasks when required

Quality

•  Pays close attention to detail and accuracy in handling goods
• Takes responsibility for quality and correct storage of inventory

• Identifies and reports quality issues or damaged items promptly
• Strives for continuous improvement and high performance
• Delivers work that is timely, accurate, and consistent

Reliability & Resilience

• Remains focused and positive during challenging or high‑pressure situations
• Can be relied upon to complete tasks independently and as part of a team
• Follows instructions and safety rules consistently

Work Environment, Safety & Compliance       Works in a warehouse environment with regular physical activity
Adheres strictly to workplace health and safety regulations
Uses personal protective equipment (PPE) as required
Operates equipment only when authorised and trained
Promotes mutual respect, teamwork, and a safe working culture

Physical Requirements       Ability to lift, carry, push, or pull boxes and goods
Ability to stand, walk, and operate equipment for extended periods
Comfortable working at heights when using scissor lifts

Minimum Qualifications & Experience

Education

• Minimum secondary school education or equivalent
• fresh graduates from ITE/Higher Nitec/diploma are welcome to apply
• Able to read, understand, and follow basic written and verbal instructions (English required)      Possess basic computer proficiency, with experience using Microsoft Excel, Microsoft Word, and maintaining simple data records

Experience        2-3 years of warehouse or logistics experience preferred        Prior experience handling household goods, documents, cartons, or stored inventory is an advantage       Experience loading and unloading delivery vehicles is preferred   Experience working in a fast‑paced, physically demanding warehouse environment

Licences & Certifications Valid forklift licence (Singapore MOM–recognised)       Scissor lift / Mobile Elevated Work Platform (MEWP) certification preferred or willingness to be trained       Familiarity with safe material handling practices

Skills & Abilities     Physically fit and able to lift, carry, push,and pull boxes and goods   Able to work safely at heights using scissor lifts
Good awareness of workplace safety and housekeeping standards
Able to work independently and as part of a team        Reliable, punctual, and safety‑conscious