Working Hours:
Mon - Thurs: 830am - 615pm, Fri: 830am - 6pm
Mon - Fri: 830am - 530pm
*Rotate every 3 weeks
Saturday: 830am - 1pm

Job Scope:

• Handle inbound email enquiries from members of the public regarding social services, policies, and assistance schemes
• Provide accurate, clear, and timely responses in line with established guidelines and SOPs
• Assess and triage cases, escalating complex or sensitive issues to relevant departments when required
• Ensure proper documentation and tracking of all customer interactions in the system
• Maintain confidentiality and professionalism when handling sensitive personal or family-related information
• Collaborate with internal stakeholders to ensure prompt resolution of enquiries
• Meet service level agreements (SLAs) and quality standards for response time and accuracy

Interested applicants, please email your updated CV to [email protected] or WA 97527630 for more information.

We regret to inform that only shortlisted candidates will be contacted.

EA Personnel No: R23116144

EA Personnel Name: Lim Ruo Yi, Rachel

Company EA license No.: Recruit Express Pte Ltd (99C4599)