• Sets, maintains and constantly monitor service standards of the team
• Motivates team members to do well
• Coaches, counsels and disciplines team members
• Have good decision making on daily operations of outlet
• Interact with clients and gather feedback
• Check clients’ satisfaction and provide immediate updates to Operations Manager and team
• Ensure team members provide good customer service during operations
• Prepare roster accordingly and schedules manpower
• Prepare attendance sheet, overtime process and team leaves application etc
• Ensure all colleagues’ time in and out are taken and accounted for.
• Ensure the team’s Public Holidays and Annual Leaves are planned, approved and cleared
• Record discipline matters after counselling employees
• Ensure team members’ documents eg forms are submitted to Head Office timely
• Practice good food hygiene and personal hygiene
• Attend meetings when required
• Perform other job-related tasks as assigned

[Job Requirements]

• A Degree, Diploma, Higher Nitec or Nitec in any discipline
• Good interpersonal and communication skills at all level
• Responsible, good organising & problem solving skills, and resourceful to deliver results
• Strong passion for delighting customers and with an interest in food service environment