Key Responsibilities:

• Design and implement training programmes to enhance client servicing capabilities and service excellence
• Identify training needs across customer-facing teams through performance reviews, feedback, and service metrics
• Develop training materials, role-play exercises, and service guidelines to strengthen client engagement skills
• Conduct workshops and coaching sessions focused on communication, relationship management, and service delivery
• Monitor service performance indicators and refine training strategies to improve client satisfaction outcomes
• Work closely with operations and business teams to align training initiatives with client service standards
• Manage training schedules, learning resources, and external facilitators where required
• Evaluate training effectiveness through assessments, feedback, and performance improvements while preparing comprehensive training reports

Requirements:

• Minimum Diploma and above
• Exceptional organisational and time management skills
• Proficient in Microsoft Office tools and calendar management software
• Discreet and professional in handling confidential information

EA License Number: 25C2980

Disclaimer: By applying, you consent to the collection and use of your personal data for recruitment purposes in accordance with Singapore's PDPA. Your application may be considered for this and other suitable roles.