About the Role

Are you passionate about adult education and talent development? Join our dynamic team, where you will play a pivotal role in shaping the future of our industry! In this role, you will hustle between high-impact training delivery, managing industry trainers, and driving business growth. If you are eager to make a lasting impact and thrive in a fast-paced, collaborative learning environment, this is the perfect opportunity to kickstart or elevate your career.

Key Responsibilities

1. Training & Course Delivery (Daily Operations)

• Program Ownership: Serve as the Course Coordinator for ITE’s Workplace Training Centre (WTC).

• Trend Spotting: Assist in conducting environmental scans on emerging industry trends impacting current and future WSQ/non-WSQ courses.

•  Trainer Management: Track and update trainer eligibility and issue official trainer confirmations.

•  Cross-Functional Collaboration: Coordinate product briefing sessions for new training programs across trainers, administration, quality, and operations teams.

•  Quality Assurance: Ensure top-tier service standards through periodic classroom observations and tracking performance indicators.

•  Stakeholder Relations: Liaison with key accreditation awarding bodies (including SSG, MOM, and ITE) regarding accreditation, audits, and grant receivables.

•   Agile Projects: Take on exciting ad-hoc duties and special projects as assigned.

2. Workshop Facilities & Technical Inventory Management

• Asset Management: Oversee the upkeep, maintenance, and tracking of workshop and training inventories.

• Contractor Collaboration: Partner with appointed maintenance contractors to schedule and oversee regular facility upgrades and repairs.

•  Safety First: Drive a culture of safety by ensuring absolute compliance with workplace safety regulations and standards.

•  Space Optimisation: Monitor facility usage and proactively identify smart areas for improvement or renovation.

•  Event Coordination: Assist in managing facility bookings and scheduling for training and special events.

3. Growth, Sales & Marketing Support

•  Market Intelligence: Support company corporate visits, sales promotions, and competitive analysis.

• Event Management: Flex your organizing skills by supporting seminars, industry events, and roadshows.

• Course Promotion: Actively advocate for and promote ASPRI-IPI courses directly to trainees.

4. Customer Experience & Service Excellence

•  Frontline Engagement: Provide excellent customer support by handling enquiries from members, the public, corporate clients, associate trainers, and trainees.

•  Market Insight: Assist in gathering on-the-ground market intelligence to help us stay ahead.

5. Vendor & Supplier Management

•  Partner Performance: Manage and monitor the performance of outsourcing partners and vendors to ensure they meet our high standards of service.

6. Quality Management

•  SOP Governance: Ensure seamless compliance and monitoring of our in-house Standard Operating Procedures (SOPs).

•  Regulatory Compliance: Track and monitor strict compliance with the external requirements imposed by accreditation bodies.

What We Are Looking For (Key Competencies)

• Education: Open to fresh graduates! Diploma or Degree in any relevant discipline.

• Experience & Knowledge: No prior experience required—comprehensive On-the-Job Training (OJT) will be provided to equip you for success.

• Soft Skills: Excellent interpersonal and communication skills with a natural ability to collaborate in a team.

•  Mindset: Highly initiative-driven, mature, resourceful, and possesses a strong positive attitude.

• Problem Solver: Ability to work independently, handle pressure with grit, and solve problems creatively.

• Tech-Savvy: Proficient in Microsoft Office and adaptable to learning new IT applications and systems.

Bonus Points (Good to Have)

(If you have any of these, great! If not, we will teach you.)

• At least 3 years of stand-up training experience.

• Knowledge of the WSQ Training Framework & TPGateway.

• Knowledge of the MOM Accreditation Training Providers Scheme or other government agency training schemes (SCDF, NEA, etc.).

• Possess a recognized ACTA/ACLP certificate and be a certified Trainer.

• Possess a Diploma in Adult Continuing Education (DACE).

• Good knowledge of the ITE STEP system.