Job Description
The Training and Development Officer (Hospitality-to-Manufacturing Transition) is responsible for designing, delivering, and continuously improving training programs that elevate hospitality standards across our bakery manufacturing site. This role ensures that all team members — from production-floor staff to front-of-house and leadership — are equipped with the skills, behaviors, and service mindset needed to deliver exceptional quality, safety, and guest experience while supporting a high-performance manufacturing environment.

This position bridges hospitality excellence with manufacturing discipline, fostering a culture of professionalism, consistency, and continuous improvement.

Who This Role Is For

This role is ideal for 5-star hotel trainers, service excellence managers, or L&D professionals who are ready to apply their hospitality expertise beyond the hotel environment — shaping service culture, professionalism, and consistency within a bakery manufacturing and production setting.

You will bring the luxury service mindset, behavioral standards, and training discipline of a world-class hotel into a high-performance operational environment, helping teams deliver exceptional quality, safety, and guest experience at scale.

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What You’ll Bring (Hospitality First)

• 8 to 10 years of experience in training, learning & development, or service excellence roles within (a) 5-star or luxury hotels (b) Premium resorts or integrated hospitality brands

• Hands-on experience delivering service culture and guest experience training, including:

o Luxury service standards

o Professional conduct and grooming

o Guest engagement and service recovery

o Coaching frontline teams and supervisors

• Proven ability to translate intangibles (service mindset, behaviors, attitude) into:

o Clear training content

o Practical tools

o Consistent daily behaviors

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How Your Hotel Experience Translates to Manufacturing

You do not need prior manufacturing experience — what matters is your ability to:

• Standardize excellence

• Train for consistency

• Build pride, professionalism, and accountability

You’ll be supported in learning:

• Bakery and food production processes

• Food safety, hygiene, and compliance standards

• Manufacturing SOPs and quality systems

Your hospitality background will be critical in:

• Elevating professionalism on the production floor

• Embedding service mindset into quality, safety, and teamwork

• Coaching leaders to lead with presence, clarity, and standards

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What You’ll Do

• Design and deliver training programs that blend:

o 5-star hospitality standards

o Manufacturing discipline and food safety requirements

• Lead onboarding, service culture, and skills training for:

o Production and bakery teams

o Front-of-house or customer-facing staff

o Supervisors and team leaders

• Partner closely with Operations, Quality, and HR to ensure training supports:

o Product consistency

o Safety and compliance

o Guest experience and brand standards

• Be highly floor-present, coaching teams in real-time

• Continuously improve training content based on feedback and performance outcomes

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Key Skills & Strengths

• Confident facilitator and trainer, comfortable engaging large frontline teams

• Strong coaching mindset with a passion for people development

• Ability to simplify standards and make expectations crystal clear

• Structured, disciplined, and detail-oriented — aligned with operational excellence

• Strong communication skills across diverse and multicultural teams

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Mindset & Cultural Fit

• Hospitality-driven, standards-focused, and people-centric

• Curious and open to learning manufacturing and baking operations

• Comfortable transitioning from hotel floors to production floors

• Takes pride in building professional, consistent, high-performing teams

• Sees service excellence as relevant everywhere, not just guest-facing roles

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Nice-to-Have (Not Mandatory)

• Previous experience as a hotel trainer, L&D executive, or service excellence manager

• Exposure to central kitchens, large-scale F&B operations, or culinary production

• Experience with LMS platforms or structured training frameworks