·       Ensure accurate policy details (validity, policy number, coverage) input to prevent rework or manual corrections to achieve higher STP rates.

·       Cross-check different system.

·       Document preparation task including merge, split documents in one submission by determine the policy benefits and provider types.

·       Optimize workflows based on high volume claims and achieve it within same day turnaround time.

·       Liaise with and follow up with claimants, policyholders and agents on outstanding requirements (if any)

·       Build collaborative relationships with and ensure that claims registration are well managed for both internal and external key stakeholders (i.e policyholders, distribution servicing rep, ) to achieve claims business objectives.

·       Suggest and participate in process improvement projects/ initiatives/ system enhancement, including establish claims best practices.

·      Any other ad-hoc assignments assigned by supervisor.

We are looking for people who

·      Minimum Diploma holder with relevant admin duties or customer service experience
·      Preferably with 1 to 2 years of administrative experiences

Interested candidates please send in your resume to:
Topaz Liang Huimin (CEI No. R1104500), email to: [email protected]
EA License No: 99C4599