Location
D09 Cairnhill, Orchard, River Valley
Job Type
Full-time
Experience
Mid
Category
General
Salary
$2,200 - $2,500
Posted
1 week ago
Expires
May 17, 2026
Views
5

Job Details

Vacancies

1 position

Experience Required

No experience required

Job Description

Shangri-La Rasa Sentosa, Singapore

Job Summary

As a Telephone Operator, you will deliver warm, informative phone service, handle guest requests promptly, and provide comprehensive support to enhance guest experiences.

As the Telephone Operator, we rely on you to:

  • Deliver clear, courteous, and informative telephone assistance to guests to ensure positive communication experiences
  • Respond promptly and professionally to all guest requests received via telephone to resolve inquiries efficiently
  • Manage guest enquiries by providing accurate information and coordinating with relevant departments for seamless service
  • Operate and manage the PABX telephone system to route calls correctly and maintain communication flow
  • Collaborate with team members to maintain a high standard of guest service and contribute to a welcoming environment

We are looking for someone who:

  • Experience working in hotel or resort telephone operations to support guest communication needs
  • Ability to interact effectively with guests via telecommunication channels to understand and address their needs
  • Skills in crafting tailored solutions to meet diverse guest requests and enhance satisfaction

We Offer

  • 5-day work week
  • Learning and Development opportunities for career development
  • Medical and insurance coverage
  • Special employee discount within Shangri-La Group
  • Duty Meals and shuttle bus provided

If you are the right person, what are you waiting for? Click the apply button now!

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SENTOSA BEACH RESORT PTE LTD

SENTOSA BEACH RESORT PTE LTD

About SENTOSA BEACH RESORT PTE LTD

Shangri-La Rasa Sentosa, Singapore At Shangri-La Group we are a heart-warming family. We share something powerful – our genuine care and respect for o...

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