Working schedule: Tuesday - Saturday (10 AM to 5 PM)

JOB PURPOSE

The Telerecruiter is the first point-of-contact for blood donors at the Blood Donor Recruitment Programme, and performs a critical role in calling donors to book in appointments for them to give blood, recalling donors when blood stocks are low, and informing donors (including walk-in donors) of donation criteria and about key events and recognition programmes.

PRINCIPAL ACCOUNTABILITIES
1. Perform tele-recruitment and appointment booking functions
2. Handle all incoming calls on appointment-booking, enquiries, etc
3. Assist with the implementation of donor recognition programmes
4. Perform data entry, report generation and donation documentation
5. Manage team scheduling, training and administrative duties as required

JOB SPECIFICATION

Qualifications:

● Local Polytechnic Diploma

Experience:

● With customer service and administrative support background would be an added advantage.

Required experience, skills, and knowledge:

● Exceptional verbal communication skills and the ability to engage and build rapport with diverse communities. Good spoken English; ability to speak Mandarin/Malay/Tamil would be an added advantage.

● Good phone manners and excellent customer service skills.

● Good understanding of basic computer functions.

● Proficiency in using communication tools, databases, and recruitment software.

● Ability to adapt to changing priorities and a fast-paced work environment.

● Detailed-oriented and responsible

● Good phone manner and customer service skills
● Willing to work on Saturdays / Sundays

● Students on gap year are welcome