We are partnering with a global leader in maritime digital solutions to find a Technical Support Specialist to join their Singapore team. This is an exciting opportunity to work with cutting-edge technology in a dynamic and fast-evolving industry.

The Technical Support Specialist’s mission is to provide a helping hand to our customers who are shipping companies operating globally around the clock.

Responsibilities

• Provide 1st and 2nd line technical support for the company's software and services via phone and email.
• Collaborate with global teams for efficient technical support services.Technical Support Specialist
• Contribute to internal projects and special deliveries.
• Prioritize Customer Success as the core objective.

Eligibility Criteria

• Diplomas/Bachelor’s degrees/Higher Nitec holders in relevant fields of IT studies or those with relevant experience working in similar roles.
• At least 2-5 years of experience in customer-facing technical support roles preferably in IT, networking, or software support.
• Demonstrated ability to troubleshoot complex technical issues independently.
• Strong troubleshooting experience and fundamental knowledge in networking, operating systems, hardware, and email protocols
• Familiarity with maritime satellite communication and the shipping industry is a plus.
• Experience working cross-functionally with internal teams (e.g., development or product).
• Enthusiasm for technology and a strong passion for customer satisfaction.
• Exceptional analytical and problem-solving abilities.
• Effective decision-making skills, both individually and within a team.
• Excellent communication skills in both English (oral and written).
• Proactive, self-motivated, and eager to learn.
• Ability to go the extra mile in a dynamic work environment.

Working Hours

• Week 1: Mon-Fri, 8am to 5pm
• Week 2: Mon-Fri, 2pm to 11pm
• Week 3: Mon-Fri, 7am to 4pm and Sat-Sun: 8am to 8pm
• Week 4: Tues and Wed, 8am to 5pm (Mon, Thu, Fri, Sat and Sun off)
• Fridays can WFH
• First 3 months 8am to 5pm

For more information, reach out to Ram Gopalakrishnan at [email protected] to learn more.

Salling Search Pte Ltd (EA License No: 15S7671)

Sai Ramana Gopalakrishnan (Reg No: R2197901)