Technical Support Engineer (Laptop)

• Deliver pre-sales technical support by consulting with customers to address their needs and inquiries promptly and accurately
• Diagnose and troubleshoot software, hardware, and networking problems to implement effective solutions that resolve technical issues
• Provide technical assistance for computer systems, software, and hardware queries to enhance user experience and operational efficiency
• Develop and maintain clear technical documentation and manuals to support team members and end users in understanding system functionalities
• Support new product certification and renewal processes to ensure compliance with industry standards
• Manage and provide support for the company’s Warranty Entitlement and Claim system to facilitate customer service and warranty processes

Required competencies and certifications

• Diploma in Computer Science, Information Technology, Engineering, or an equivalent field
• Minimum 3 years of hands-on experience in technical support roles
• Proficiency in diagnosing hardware, software, and networking issues to deliver effective technical solutions

Salary: Up to $4,200

Interested candidates are welcome to email their resume to [email protected] and CC to [email protected]