Company Overview

From sensing to intelligent operations, Aquila Nova delivers integrated maritime, offshore and industrial technologies that enhance safety, efficiency and operational clarity across Asia.

We combine sensing, navigation, automation and detection systems into unified solutions for vessels, fleets, offshore assets, ports and critical facilities. As the sector advances toward digitisation, future autonomy and carbon‑emission compliance, Aquila Nova helps operators achieve smarter, safer and more connected operations at sea and ashore.

Job Summary

As a member of the Beijer Technical Support Team, you will act as a first-line technical engineer supporting customers and channel partners across the APAC region. You will handle technical support cases, assist with project inquiries, deliver solutions, and provide on-site support when required. This role combines automation, HMI, software, networking, and customer-facing engineering support.

Responsibilities

• Deliver first-line technical support for Beijer products and solutions to customers and channel partners across APAC, resolving issues efficiently
• Support new product introduction, system specification, and design-in activities to ensure successful project execution
• Develop and maintain software applications using iX Developer, WEBIQ, CloudVPN, and BCSTool to meet customer requirements
• Perform on-site troubleshooting, commissioning, and fault rectification to restore system functionality promptly
• Conduct technical training and knowledge transfer sessions for distributors, system integrators, and partners to enhance their technical capabilities
• Analyze reported issues by replicating faults, identifying root causes, and proposing effective corrective actions to prevent recurrence
• Collect and document technical data and case histories to maintain accurate records and support continuous improvement
• Collaborate independently and with local system integrators and internal teams, communicating technical concepts clearly to diverse stakeholders

Required competencies and certifications

• Bachelor’s degree or higher in Engineering, Automation, Mechatronics, Electrical, or related fields
• Minimum 2-5 years of experience in industrial automation, control systems, or related technical roles
• Proficient in English with strong verbal and written communication skills to explain technical concepts clearly

Preferred competencies and qualifications

• Experience with networking and automation troubleshooting, including network and HMI issue resolution
• Familiarity with iX Developer, WEBIQ, CloudVPN, or similar HMI/SCADA and remote access platforms
• Basic understanding of C#, HTML, JavaScript, or web-based technologies
• Customer-focused, proactive, and solution-oriented mindset
• Ability to work independently and collaboratively in cross-functional and multicultural teams
• Willingness to travel within APAC for customer and partner support