Link Compliance is a global HR solutions provider specializing in Employer of Record (EOR), PEO, recruitment, and payroll services across 100+ countries. Headquartered in Singapore, we help businesses build and manage international teams compliantly across markets including Malaysia, Indonesia, Japan, China, Vietnam, the Philippines, Australia, the UK, Germany, Spain, Turkey, and the USA.

Job Responsibilities

1. Full-cycle project tracking

Take charge of end-to-end execution of delivery processes for overseas clients. Document and follow up on all key milestones from initial communication to performance validation, ensuring project progress meets the predefined timeline.

2. Meeting support & requirement collection

Participate in technical discovery calls, deliver project background briefings, collect information on clients' technical environments, and support supervisors in matching standard technical solutions for clients.

3. Technical delivery coordination

Distribute standardized technical guidelines to clients, act as the primary point of contact, help client technical teams comprehend documentation requirements, and drive the deployment of basic environments.

4. Issue escalation & resolution

Proactively identify roadblocks during project implementation (e.g., misunderstanding of documents, poor cross-party coordination), escalate issues to the technical team in a timely manner, and assist clients in overcoming process obstacles under team guidance.

5. Data & progress synchronization

Maintain pipeline progress dashboards for partner platforms (e.g., Google). Support the collection of client feedback and participate in sorting case materials generated throughout project delivery.

6. Documentation management

Assist in updating and enriching delivery documents and SOP libraries to maintain the accuracy of the team's knowledge assets.

Job Requirements

1. Strong execution capabilities

Skilled at multi-tasking and time management. Meticulously track all delivery details to ensure all deliverables are completed on schedule.

2. Technical comprehension

Eagerness to quickly learn fundamental internet technologies, including Google Ads basics, GTM, CDN concepts, etc. A coding background is not mandatory, but candidates must be able to interpret and communicate core requirements outlined in technical documents.

3. Proactive problem-solving mindset

Possess patience and resilience when handling complex scenarios. Respond promptly to client inquiries and actively work out feasible solutions with internal team support.

4. Professional qualifications

Bachelor's degree or above, majoring in English, International Trade, Computer Science, Marketing, or related fields. Candidates with experience or internship experience in B2B software services / Customer Success roles are preferred.