RoyalWay TCM is looking for a responsible, well-presented and service-oriented Front Desk Consultant / TCM Wellness Consultant to join our team.

Job Responsibilities:

- Welcome customers and provide professional front desk service

- Manage customer appointments, bookings and daily follow-ups

- Understand customers’ wellness needs and recommend suitable TCM wellness treatments

- Introduce treatment packages, membership plans and promotional offers

- Assist with sales consultation, customer relationship management and after-sales service

- Handle payment collection, customer records and basic administrative duties

- Maintain a clean, professional and welcoming reception environment

- Coordinate with therapists and the management team to ensure smooth daily operations

- Support the team in achieving monthly service and sales targets

Job Requirements:

- Experience in customer service, front desk, beauty, wellness, spa, TCM or sales is preferred

- Good communication skills in English and Mandarin to liaise with Mandarin-speaking customers

- Friendly, patient, responsible and service-oriented

- Well-groomed with a positive working attitude

- Able to work in a fast-paced environment

- Willing to learn about TCM wellness treatments and customer consultation

- Sales-driven and comfortable with achieving performance targets

- Able to work on weekends and public holidays when required

We Offer:

- Basic salary, commission and performance incentives

- Professional training provided

- Career growth opportunities

- Supportive team environment

- Premium TCM wellness environment located in Orchard