Responsibilities

• Manage computing services and ensuring system availability and operational readiness.

• Implement software upgrades, security patches, hotfixes, and system enhancements.

• Set up and maintain user accounts, workstations, and desktop PCs, ensuring compliance with security policies on access control, encryption, and endpoint protection.

• Prepare and configure systems to support disaster recovery exercises and business continuity activities.

• Maintain IT security systems, documentation, SOPs, and configuration records in accordance with organisational and regulatory standards.

• Oversee inventory management and asset configuration for workstations, desktop PCs, and related IT assets.

• Handle Level 1, 2, and 3 support tasks, including troubleshooting incidents, resolving technical issues, and fulfilling service requests.

• Liaise with external vendors and service partners to diagnose and resolve IT problems efficiently.

• Support audit, compliance, and internal control initiatives, including system reviews and remediation activities.

• Monitor system performance, logs, and alerts to proactively detect issues and maintain system stability.

• Participate in system hardening initiatives and cybersecurity enhancement programmes.

• Provide technical support for system deployments, upgrades, and project implementations.

Requirements

• Diploma in Computer Science or Information System.

• Minimum 1 year of experience in system administration, handling & administration of windows 11 & desktop support.

• Adaptable to changes with a positive attitude.

• Ability to self-learn, acquire new skills and support new systems

• Self-driven and team player. 

Licence no: 12C6060