Roles & Responsibilities

·                 Ensure customer satisfaction through promoting excellent service; respond to customer complaints tactfully and professionally

·                 Analyze staff evaluations and feedback to improve the customer’s experience

·                 Project future needs for goods and cleaning products; order accordingly

·                 Oversee health code compliance and sanitation standards

·                 Seek ways to cut waste and decrease operational costs

·                 Generate weekly, monthly, and annual reports for the management

·                 Train new employees and provide ongoing training for all staff 

·                 Attend quarterly P&L meetings