We are seeking a dedicated and experienced Supervisor to join our team. The ideal candidate will oversee daily operations, lead and support staff, and ensure excellent customer service while maintaining high operational standards.

Job Responsibilities

• Supervise daily operations to ensure smooth and efficient workflow.
• Lead, motivate, and support team members to achieve operational goals.
• Monitor employee performance and provide coaching and guidance.
• Ensure excellent customer service and promptly resolve customer concerns.
• Coordinate staff schedules, attendance, and shift assignments.
• Ensure compliance with company policies, safety regulations, and operational procedures.
• Monitor inventory levels and coordinate stock replenishment when required.
• Prepare daily reports and communicate operational updates to management.
• Train new employees and support their ongoing development.
• Maintain cleanliness, organization, and professional standards in the workplace.
• Work closely with management to improve operational efficiency and service quality.
• Assist in handling customer feedback and resolving operational issues in a timely manner.
• Ensure all opening and closing procedures are completed accurately.

Key Responsibilities

• Daily Operations Supervision
• Staff Leadership and Performance Management
• Customer Service Excellence
• Scheduling and Workforce Coordination
• Inventory Monitoring and Stock Control
• Compliance with Company Policies and Safety Standards
• Staff Training and Development
• Reporting and Communication
• Quality Assurance
• Operational Improvement