In this role, you’ll be the first point of contact for prospective students and their families, managing inquiries, preparing offer letters and contracts, and supporting onboarding processes — all while ensuring compliance with regulatory standards.


Job Responsibilities:

• To maintain relevant Standard Operating Procedures and adhering to the School’s Policies.
• Manage the entire onboarding process for new students:
  
  - Assist with the issuance of LOO, contract preparation, issuance and signing (including following up where contracts are not signed), and revisions (where applicable).
  
  - Conduct student orientation sessions and serve as the primary point of contact for new students.
  
• Responsibility for the administration and execution of the student pass application process such as:
  - schedule ICA appointments for STP issuance,
  
  - accompany students for medical check-up, guide students through the completion of STP-related formalities.
  
  - Monitor and track Student Pass applications and expiry dates.
  
• Collaborate with the Student Service Manager to maintain an accurate and up-todate admissions database.
• Support internal and statutory audits, and contribute to process reviews.
• Escalate any significant issues related to new student enrolment to the manager.
• Assist in purchasing and tracking of Fee Protection Scheme (FPS) coverage:
• Notify Finance of new contracts for FPS processing and invoicing.
• Payment check/ follow-up and payment verification (e.g.: Application Fee, Course Fee payment)
• Provide administrative and operational support, including meeting recording.
• Other Ad-hoc duties as assigned by manager.

Skills/ Qualifications/ Requirements:

• Possess at least a Diploma
• Candidate with previous experience in Private Education Institution in managing Student Pass application will have an advantage
• Organisational skills, proactive, maintain positive and professional approach to work.
• Proficiency in Mandarin to engage with parents, external stakeholders from China.