• Lead daily store operations and manpower planning to achieve operational targets and business goals

• Recruit, train, and motivate team members to enhance performance and deliver exceptional customer service

• Manage administrative functions including inventory control, sales forecasting, invoice consolidation, and report generation (sales and costing) to support management decision-making

• Conduct monthly inventory audits of operating equipment and supplies to maintain optimal stock levels and reduce losses

• Collaborate effectively with cross-functional teams and stakeholders to ensure smooth execution of store activities and promotional campaigns

• Enforce compliance with product quality, hygiene, and safety standards to uphold brand reputation and customer trust

• Evaluate employee performance regularly and provide constructive feedback to foster continuous improvement

• Investigate and resolve customer feedback related to service and product quality to enhance customer satisfaction

• Maintain comprehensive knowledge of menu items and presentation standards to ensure consistent product delivery

• Oversee shift handover, opening, and closing procedures to guarantee operational continuity and accuracy

• Perform additional duties as assigned to support store operations and business objectives

Requirements:

• Minimum 2 years of supervisory experience in managing a cafe and/or restaurant

• Strong people management and communication skills, with a hands-on approach to operations

• Ability to prioritize tasks and manage time effectively in a dynamic environment

• Comfortable working in a fast-paced setting and able to perform well under pressure