Responsibilities

• Maximising the revenue in the spa through effective scheduling, yield management and sale.
• Maintain sound treatment and retail knowledge with the ability to accurately describe benefits and prices
• Actively recommend products and provide further consultation to guests to ensure that sales are closed on product recommendation made by the therapists
• Acts as an Ambassador for the spa to ensure outstanding guest relations by the brand protocols and genuine care and attention to detail
• Conduct spa tours for all guests, including VIPs and prospective members. Consistently record guest preferences, accurately updating guest profiles and communicating any relevant information to colleagues
• Respond to all guest enquiries promptly and efficiently. Maintain cleanliness, presentation and organisation of the reception area
• Ensure that adequate supplies of all public information material are available and in immaculate condition