Job Summary

You will handle incoming calls and schedule customer appointments efficiently to support smooth salon operations. You will perform administrative tasks such as data entry and record keeping to maintain accurate client and business records. You will provide friendly and professional customer service to enhance client satisfaction. You will also assist with other duties as assigned to support the team.

Responsibilities

• Manage incoming calls and schedule customer appointments accurately to optimize daily operations
• Perform data entry and maintain organized records to support administrative needs
• Use MS Word, Excel, and basic computer skills to complete administrative tasks efficiently
• Deliver excellent customer service by responding promptly and courteously to client inquiries
• Support team operations by completing other ad-hoc duties as assigned
• Apply knowledge of TCM and spa treatments to assist customers and support service delivery (preferred)
• Adapt to shift work including weekends and public holidays to meet business needs

Preferred competencies and qualifications

• Experience working in a salon or spa environment to enhance customer interaction and operational support
• Familiarity with Traditional Chinese Medicine (TCM) and spa treatment concepts to better assist clients

Other Information

• Basic salary $2200 - $3000 based on experience
• Additional monthly performance bonus and annual bonus