Our esteemed client in the IT industry is seeking a Solution Architect to join their dynamic team:

• Employment Type: 1-year renewable contract (Option for +1 year)
• Position: Solution Architect (ServiceNow)
• Location: Central (Nearest MRT: Tanjong Pagar)
• Working Hours: Monday to Friday, 8.30am to 6pm
• Salary Package: Basic + Bonus + Medical Benefits

Job Responsibilities:

• Conduct feasibility studies and lead architectural design for migrating workflows from legacy platforms (e.g., SharePoint, Nintex K2) to ServiceNow with minimal disruption.
• Design and oversee ServiceNow Performance Monitoring and Predictive Analytics to enhance operational visibility and support data-driven decision-making.
• Architect and oversee ServiceNow AI capabilities (e.g., NowAssist, Agentic AI), developing adoption strategies aligned with business objectives.
• Lead integration experiments connecting ServiceNow AI with other SaaS solutions (e.g., Microsoft Copilot, Workday, SAP, COUPA, Oracle).
• Oversee migration to ServiceNow Protected Platform (SPP) to unlock new capabilities like AI Agent Studio and Workflow Data Fabric.
• Provide architecture guidance to ensure ServiceNow alignment with organizational technology strategy, collaborating across business units to promote standardization and consistency.
• Streamline complex access control matrices within licensing constraints, optimising user access patterns and maintaining strong security controls.
• Independently validate vendor solutions, review platform upgrades and code quality to ensure adherence to best practices.
• Serve as technical authority for vendor accountability and delivery quality.

Job Requirements:

• Minimum 5 years of solution architecture experience, with at least 3 years focused on ServiceNow platform architecture, configuration, and customisation.
• Proven track record in enterprise solution architecture, system integration, and large-scale digital transformation projects.
• Deep understanding of workflow migration strategies and legacy system modernisation (e.g., SharePoint, Nintex K2).
• Strong experience with ServiceNow Performance Analytics, Predictive Intelligence, and AI capabilities.
• Familiarity with enterprise software ecosystems including ERP, HCM, and procurement platforms (e.g., Workday, SAP, Oracle).
• Familiarity with applying or evaluating AI/ML in business processes, automation, or decision-making.
• ServiceNow certifications (CSA, CIS) and enterprise architecture frameworks (e.g., TOGAF) are advantageous.
• Experience with cloud platform is an added advantage.
• Experience in government or highly regulated environments is a plus.

Ready to apply? Here’s how: 

• Click the APPLY button, or 
• Email your resume (in MS Word or PDF format) to [email protected]. Include the job title in your email subject line for prompt processing. 

Only shortlisted candidates will be notified. 

By submitting your application, you consent to the collection and use of your personal data under Personal Data Protection Act (PDPA). 

Adelin Chong | EA Personnel Reg No.: R1875641 

Intuit Recruitment Pte Ltd | EA License No.: 25C2793