Key Responsibilities

• Work closely with business stakeholders to analyze requirements and translate them into functional and technical application designs.

• Configure, customize, and integrate enterprise applications to align with business processes.

• Provide application support and troubleshooting, ensuring system stability and minimal downtime.

• Conduct user training sessions and prepare comprehensive technical and user documentation.

• Participate in project planning, implementation, and post-go-live reviews.

• Assess existing applications and recommend enhancements or replacements to improve efficiency and performance.

• Ensure applications comply with organizational standards, security policies, and best practices.

• Act as the primary liaison with vendors and third-party service providers for application-related activities.

• Stay updated on emerging technologies and application trends and recommend innovative solutions where applicable.

Required Skills (Technical / Tough Skills)

Application & Enterprise Platforms

• Hands-on experience with at least one enterprise platform such as SAP, Oracle Applications, Microsoft Dynamics 365, or Salesforce.

Programming & Scripting

• Working knowledge of Java, Python, SQL, or similar programming/scripting languages.

Application Integration

• Strong understanding of API design, middleware platforms, and integration tools such as MuleSoft, Dell Boomi, or Tibco.

Database Management

• Experience with SQL and NoSQL databases including MySQL, PostgreSQL, MongoDB, or Oracle DB.

• Ability to perform basic data modelling, query optimisation, and performance tuning.

Cloud & Hosting

• Familiarity with AWS, Microsoft Azure, or Google Cloud Platform, including application hosting and cloud-based integrations.

System Design & Architecture

• Understanding of microservices architecture, SOA, and distributed systems.

Testing & Deployment

• Experience with CI/CD pipelines, testing frameworks, and automation tools such as Jenkins, Selenium, or Appium.

Business Process & Analytics

• Ability to map application capabilities to business workflows in areas such as finance, supply chain, or CRM.

• Exposure to data analytics and reporting tools such as Power BI, Tableau, or Looker.

Application Security

• Knowledge of SSO, OAuth, SAML, and application security best practices.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related discipline.

• 5–8 years of experience in application consulting, application support, or system implementation roles.

• Strong analytical and problem-solving capabilities.

• Excellent written and verbal communication skills.

• Relevant certifications (e.g., Salesforce Certified Consultant, SAP Certified Application Associate) are an advantage.

Preferred Attributes

• Proven experience delivering and supporting enterprise application implementations.

• Ability to work effectively in a fast-paced, multi-project environment.

• Experience working in Agile or Scrum delivery models.

• Strong client-facing skills with a customer-focused approach.