1. Social Work

• Conduct the admission interviews for the referred Authorised Occupier(s) seeking admission to JSS-OR Flat.
• Conduct matching of Authorised Occupier(s), new as well as existing, using an appropriate approach to allocate them to the same Flat.
• Mediate disputes between the Authorised Occupiers and work with the Operations team to facilitate residents to move to another bed space, if needed.
• Counsel Authorised Occupiers who do not abide by the terms and conditions for residing in the JSS-OR Flats.
• Facilitate life-skill programmes, support groups or other related community programmes with community partners.
• To partner with Operations team to conduct Authorised Occupiers’ bed space visits to ensure Authorised Occupiers abide with the terms and conditions.
• To partner with Operations team to collect Authorised Occupiers’ monthly rental and to follow up on late rental payment.
• Maintain and update Authorised Occupiers records especially employment and if they are known to community partners.
• Refer Authorised Occupiers to relevant external agencies and partners as necessary, including but not limited to the Ministry of Social and Family Development’s Social Service Office (SSO), Community Development Councils (CDC), Family Service Centres (FSC), Workforce Singapore (WSG), and / or community partners such as those in the SG Cares Community Network.
• Refer Authorised Occupiers to New Hope CS’s Employment Services team and Programmes in Kampung Siglap if relevant.
• The role of the Managing Agent does not include casework intervention but does include working closely with the assisting agencies / partners to help the Authorised Occupiers build stability and self-reliance.
• Work with other social service agencies and community partners.

2. Regular reports

• Submit regular reports to the management in accordance with HDB and organisation report.
• Submit reports to management and other government agencies as required.

3. Other organisational-related matters

• Participate in activities of New Hope CS (e.g. Fundraising, teambuilding,…etc)
• Support other services that New Hope CS provides e.g. Family Shelter, Individual Adults, HOPE Scheme, Children & Youth, Kampung Siglap Lifeskills Training and Retreat Centre…etc
• Perform any other related duties as assigned.

4. Accountability

• Report to the Programme Lead and Director of Social Work

5. Candidate Requirements

Technical Competencies:

• Degree in Social Work from an accredited institution.
• Accredited as Registered Social Worker with SASW.
• At least 2 years in direct social work is preferred.

Core Competencies:

• Strong interpersonal and communication skills.
• Understands the principles of engaging and working with vulnerable families and individuals.
• Case management and casework knowledge and skills.
• Risk assessment and risk management.
• Good report writing skills.
• Willing to work with the homeless and destitute.

The intent of this job description is to provide a representative summary of the major duties and responsibilities of the position. You may be required to perform job-related task other than those specifically presented in this description. This job description does not constitute a contract of employment.