Roles & Responsibilities

• The Social Work Assistant / Associate will provide psycho-social assessment, social work intervention, and support to clients and their families in resolving personal, social, emotional, and financial issues.
• This role focuses on client well-being through regular visits or telecare, showing care and concern while fostering connections with available resources and services.

Duties and Responsibilities

Client Visitation and Telecare

• Conduct home visits or telecare sessions to assess clients' emotional, social, and physical well-being.
• Provide empathetic support and build rapport with clients and their families.
• Accompany clients to other essential engagements when required.
• Offer tailored advice on available resources and programs to meet individual needs.
• Guide volunteers and acquaint them with clients during visitation or engagement activities.

Client Engagement

• Follow up with non-active clients via phone calls or newsletters.
• Motivate clients to participate in 365CPS programs, services, and community initiatives.

Administrative Support

• Assist clients with applications for financial assistance and other welfare services offered by 365CPS.
• Prepare detailed reports on client interactions, visitation updates, and progress.
• Maintain an accurate client database for timely follow-ups and documentation.

Other Duties

• Collaborate with the multidisciplinary team to enhance service delivery and client outcomes.
• Organize and conduct support programs and activities.
• Contribute to outreach events.

Job Requirements

• Diploma in Social Work, WSQ Diploma in Community Care or Social Service, or equivalent qualifications (e.g., ITE Diploma).
• Fresh graduates are welcome to apply; 1 to 2 years of relevant experience in the social service sector is an advantage.
• A team player with excellent interpersonal and communication skills.
• Patience, empathy, and strong listening skills to effectively engage and support clients.
• Proficient in Microsoft Office applications.

In view of the confidentiality of personal data, we do not accept resumes via email. Such emails will be deleted immediately. We regret that only shortlisted candidates will be notified.