Responsibilities:

• Lead and manage export and import order fulfillment operation as the main point of contact.
• To create and conduct periodic reviews of SOPs aimed at enhancing operational efficiency through system automation or process improvements, thereby mitigating potential risk areas.
• Ensure that shipments are executed accurately and punctually according to agreed SOPSs and KPIs.
• Ensure inquiries via telephone and/or email are timely and accurately responded.
• Ensure all related shipping documents, such as BL, AWB, DO, Commercial Invoices, Tax Invoices, etc, are efficiently and properly handled as per requirements.
• Develop and uphold guidelines and best practices to minimize compliance risks associated with shipments.
• Deliver on-the-job training to staff members to enhance their work performance and productivity.
• Proactively communicate with Shipping Lines and Freight Forwarders for shipping information, negotiate shipping costs accordingly.
• Manage Warehouse and/or 3rd Party Warehouse Provider to ensure on time clearance, loading and unloading of containers.
• Liaise with relevant parties for shipment discrepancies, shipping and insurance claims matters.
• Manage Shipping Lines and Freight Forwarders via regular performance meetings.
• Manage and ensure departmental costs are within agreed budget.

Requirements:

• Bachelor’s Degree or Diploma in Supply Chain / Logistics / Shipping or equivalent related qualification
• Min 3-5 years of professional experience in freight forwarding and shipping
• With experience in organizing, leading a team, people management and leadership, including recruitment, training & development, coaching, conflict and performance management
• Strong knowledge in Export & Import Operations, Custom Process, Permit Declaration, Incoterms, Shipping Operation matters.
• Strong knowledge various shipping lines, freight forwarders, related freight and shipping costs, and able to engage Shipping Lines and Freight Forwarders as needed
• Willing to work 5.5 days.
• Proficient in Microsoft Office applications and other relevant software.
• Strong written and verbal communication skills in English and Chinese
• With portnet experience is added advantage.
• Able to multi-task in a fast-paced environment.