General Roles and Responsibilities:

· Lead a team of service champions to prioritize safety by enforcing Shell policies and procedures, fostering a culture of safety awareness, and ensuring a safe working environment

· Oversee day-to-day operations at the petrol station to maintain efficiency and productivity

· Monitor and ensure that service champions' uniforms are clean, worn properly, and meet Shell Uniform standards to uphold a professional image

· Provide high-quality customer service in the c-store and forecourt, managing the team to build strong customer relationships and promptly address any issues or feedback

· Manage team members to uphold quality standards, oversee inventory procurement, and ensure the station environment is clean and well-maintained

· Implement and enforce work protocols and procedures through staff training, performance monitoring, and compliance audits

· Lead the team of service champions in engaging with customers, promoting products, and upselling to increase sales in both fuel and c-store revenue

· Flexibility to work various shifts to ensure operational coverage and success of the petrol station

EA License No: 19C9611

EA Personnel Reg No: R25143883 Kwan Sook Yee (Evvie)