IT Support / System Support Engineer

We are looking for a friendly and responsible IT Support / System Support Engineer to join our growing team.

This role is ideal for candidates with helpdesk or junior system support experience who are looking to grow their skills in Microsoft 365, SharePoint, backup systems, and IT infrastructure management.

Training and guidance will be provided, and suitable candidates may be sponsored for Microsoft certification courses.

Job Responsibilities

• Manage and support Microsoft 365 environment
• Create and manage SharePoint sites
• Manage user accounts, permissions, and access rights
• Support and monitor backup operations
• Perform tape backup rotation and maintenance
• Assist users with file and backup restoration requests
• Support and maintain Synology NAS environment
• Provide IT support and assistance to end users
• Troubleshoot basic server, network, and user-related issues
• Maintain proper documentation and operational procedures
• Work closely with the internal team to ensure smooth IT operations

Requirements

• Friendly personality with good communication skills
• Customer-oriented and willing to assist end users
• Able to work independently and responsibly
• Basic understanding of Microsoft 365 administration
• Experience in helpdesk, desktop support, or junior system support role
• Basic knowledge of servers, backup systems, or NAS environment is an advantage
• Willingness to learn and grow in IT infrastructure and cloud technologies

Working Hours & Benefits

• Monday to Friday, 8:30am – 6:00pm
• Office closed on Public Holidays
• Overtime pay applicable for after-office-hour support work
• Monthly patching support may occasionally be required after office hours
• Standby support allowance provided separately
• Transport claims covered for travel between sites after reporting to office
• Mostly office-based environment
• Friendly and supportive working culture
• Training and mentorship provided
• Opportunity for Microsoft certification sponsorship

Location

Toa Payoh