Job Description

We are seeking an experienced ServiceNow IT Operations & Asset Management Specialist to support and enhance enterprise IT service and asset management capabilities.

The successful candidate will play a key role in managing ITSM processes, IT asset lifecycle, and ServiceNow IT Operations modules to ensure operational efficiency and system stability.

Key Responsibilities

IT Service Management (ITSM)

• Support and manage ITSM processes including Incident, Problem, Change, Knowledge, and Configuration Management (CMDB)
• Ensure service delivery aligns with organizational standards and SLAs

IT Asset & Enterprise Asset Management

• Manage IT Asset Management (ITAM) for hardware and software assets
• Enhance Enterprise Asset Management (EAM) capabilities including:Asset portfolio managementLifecycle managementMaintenance planningWorkflow automationRFID implementation

IT Operations Management (ITOM)

• Support ITOM modules such as:DiscoveryService MappingEvent ManagementCloud Management

Field Service Management (FSM)

• Support FSM functions including:Field agent coordinationTask execution tracking

Stakeholder Management

• Collaborate with business and IT stakeholders to gather requirements
• Drive process improvements and workflow optimisation
• Ensure operational stability and continuous service improvement

Job Requirements

• Minimum 7 years of overall IT experience
• Strong hands-on experience in ServiceNow platform
• Proven experience in:ITSM modules (Incident, Problem, Change, CMDB)ITAM and/or EAMITOM (Discovery, Service Mapping, Event Management)
• Experience in Field Service Management (FSM) is advantageous
• Strong understanding of ITIL processes
• Good stakeholder management and communication skills
• Ability to work independently in a fast-paced environment