Job Description & Requirements

Key Responsibilities:

· Lead the development and implementation of custom applications using ServiceNow App Engine

· Provide technical mentorship and guidance to junior developers

· Design and develop complex workflows, business rules, and custom applications

· Establish coding standards and best practices for the development team

· Conduct code reviews and ensure quality of deliverables

· Troubleshoot complex technical issues and provide solutions

· Create technical documentation and knowledge base articles

· Participate in architecture discussions and solution design sessions

Required Qualifications:

· Minimum 6 years of ServiceNow development and implementation experience

· Minimum 3 years of hands-on experience with ServiceNow App Engine development

· Current ServiceNow certifications (e.g., Certified Application Developer, Certified Implementation Specialist)

· Experience in at least 2 large-scale ServiceNow implementations

· Strong expertise in JavaScript and ServiceNow scripting

· Proven track record of technical leadership and mentoring

Technical Skills:

· Advanced knowledge of ServiceNow App Engine Studio and App Engine Templates

· Expertise in ServiceNow scripting using JavaScript

· Strong understanding of ServiceNow platform capabilities and limitations

· Proficiency in:

o Business Rules

o Client Scripts

o UI Policies

o UI Actions

o Workflows

o Flow Designer

o Integration Hub

o Service Portal development

· Experience with source control and deployment tools

· Knowledge of REST/SOAP web services and APIs

Leadership Skills:

· Demonstrated ability to mentor and guide junior developers

· Experience in conducting technical training sessions

· Strong code review and quality assurance skills

· Ability to translate complex technical concepts to non-technical stakeholders

· Experience in estimating development effort and managing technical deliverables

Additional Requirements:

· Experience with Agile development methodologies

· Strong problem-solving and analytical skills

· Excellent written and verbal communication skills

· Ability to work independently and as part of a team

· Experience in creating technical documentation

Preferred Qualifications:

· Experience with multiple ServiceNow releases and platform upgrades

· Knowledge of ITIL processes and frameworks

· Experience with performance tuning and optimisation

· Background in implementing ServiceNow best practices and governance

· Additional technical certifications in relevant areas