Role Summary

The ServiceNow Developer is responsible for designing, developing, and supporting ServiceNow solutions across ITSM and related modules.

This role requires strong hands-on development skills, the ability to translate requirements into technical solutions, and collaboration with architects and senior developers to deliver scalable and maintainable implementations.

Roles & Responsibilities

Development & Configuration

• Perform hands-on development using:
• Business Rules, Script Includes, UI Policies, Client Scripts
• Flow Designer, IntegrationHub, Service Catalog, Workflows
• Configure and customize ITSM modules (Incident, Problem, Change, Request)
• Develop solutions aligned with OOTB-first and best practice approach
• Support data loads, transformations, and basic data validation

Solution Design & Delivery

• Translate business requirements into technical designs with guidance from senior team members
• Participate in design discussions, solution walkthroughs, and sprint planning
• Contribute to low-to-medium complexity customizations while minimizing technical debt
• Support testing (unit, system, UAT) and defect resolution

Integrations & Technical Support

• Develop and support integrations using:
• REST / SOAP APIs
• MID Server (basic exposure)
• Assist in troubleshooting issues, debugging scripts, and resolving defects
• Support production issues and hyper care activities as part of the team

Collaboration & Stakeholder Interaction

• Work closely with Architects, Leads, Project Managers, and Functional teams
• Participate in customer discussions for requirement clarification
• Provide updates on development progress and risks

Quality & Best Practices

• Follow coding standards, platform guidelines, and security practices
• Participate in code reviews and peer reviews
• Ensure solutions are scalable, maintainable, and upgrade-friendly

Requirements:

• Hands-on experience with: ITSM modules (Incident, Problem, Change, Request, Service Catalog)
• CMDB (basic understanding)
• Scripting: JavaScript, Glide APIs (server-side & client-side)
• Integration fundamentals: REST / SOAP APIs
• Basic understanding of ACLs, security concepts, and performance considerations
• 3–4 years of hands-on ServiceNow development experience
• Experience working on end-to-end ServiceNow implementations or enhancements
• ServiceNow certifications (preferred): CSA, CIS, CAD

Morgan McKinley Pte Ltd
Lay Sihua

EA Licence No.: 11C5502

EA Reg No.: R23114633