Responsibilities & Activities:

• Design, develop, and implement solutions using ServiceNow platform capabilities.

• Collaborate with multi-functional teams to gather and understand business requirements.

• Customize and configure ServiceNow applications based on business needs.

• Develop and maintain ServiceNow workflows, forms, scripts, and reports.

• Provide technical expertise and support for ServiceNow implementations.

Experience & Competency:

• 5+ years of experience working with the ServiceNow platform, with a focus on ITOM modules.

• Strong understanding of Discovery, Service Mapping, and Event Management principles and best practices.

• Experience in configuring ServiceNow workflows and forms.

• Experience with creating and maintaining ServiceNow objects like tables, business rules, client scripts, UI actions, UI policies, script includes, workflows etc.

• Experience with User Management including groups, users, roles, ACLs, etc.

• Excellent problem-solving and communication skills.

• Relevant certifications in ServiceNow (e.g., ServiceNow Certified Implementation Specialist) is a plus.

Key Responsibilities

• Assist senior consultants in gathering business requirements and translating them into technical specifications for ServiceNow implementations.

• Configure core ServiceNow modules (ITSM, ITOM, CSM) to support core IT service management processes.

• Participate in user acceptance testing (UAT) and assist with data migration activities.

• Develop basic reports and dashboards to visualize ServiceNow data and track key performance indicators (KPIs)..

Additional Skills:

• Bachelor's degree in IT, Computer Science, or a related field (or equivalent experience).

• Strong understanding of IT service management (ITSM) principles is a plus.

• Basic understanding of scripting languages (e.g., JavaScript) is beneficial.

• Excellent analytical and problem-solving skills.

• Strong communication, collaboration, and interpersonal skills.

• Ability to learn quickly and adapt to new technologies.

• Eagerness to learn and contribute to a fast-paced environment.Ability to work independently and as part of a team.