about the company

A premier global technology consulting firm and digital transformation partner, recognized for delivering high-performance enterprise service management and cloud-based solutions. We specialize in helping organizations modernize their service operations through the strategic implementation of market-leading SaaS platforms.

about the job

Take on a leadership role as a ServiceNow Developer (Packaged/SaaS Application Engineer), where you will be responsible for configuring, supporting, and optimizing ServiceNow to meet complex business needs. As a Subject Matter Expert (SME), you will drive team performance, manage release cycles, and contribute to critical architectural decisions across multiple cross-functional teams.

• Technical Leadership: Act as a subject matter expert, managing team performance and taking responsibility for key technical and strategic decisions.

• Application Engineering: Configure and support ServiceNow applications to adapt features, manage releases, and ensure long-term system stability.

• Solution Design: Utilize standard tools, APIs, and low-code platforms to build innovative solutions that align with business needs while preserving system compatibility and performance.

• Cross-Functional Collaboration: Lead meetings with various teams and stakeholders to ensure alignment on project goals, deliverables, and enterprise-wide solutions.

• Quality Assurance: Conduct thorough testing and validation of applications to ensure high quality, reliability, and an enhanced user experience.

• Mentorship: Provide guidance and mentorship to junior team members to foster professional growth and technical excellence.

• Continuous Improvement: Evaluate and implement industry best practices in application development and support to drive system performance.

skills and experience required

• Technical Mastery: Master proficiency in ServiceNow Customer Service Management (CSM) is mandatory.

• Functional Expertise: Advanced proficiency in ServiceNow application integration and packaged development estimating.

• Testing & Platforms: Strong experience in SaaS testing methodologies and a deep understanding of diverse software platforms.

• Analytical Skills: Proven ability to provide complex problem-solving solutions for both immediate and cross-functional teams.

• Communication: Exceptional stakeholder management skills with the ability to contribute to key organizational decisions.

• Project Governance: Experience in managing software release cycles and maintaining system performance in a SaaS environment.

Please click on the 'apply' button to apply online. For more information, please reach out to Vievien Nathan. (EA: 94C3609)