Responsibilities:

• Provide technical assistance to all relevant departments, dealers, sub-contractors and customers.
• Attended customer complaints and technical enquiries; provided prompt and effective resolution (both on site and through phone) to any product or service problem in accordance with pre-determined performance standard.
• Ensure all documentation (e.g., technical reports) is up-to-date and in order; ensure timely and accurate update in the Service information system for effective follow-up and decision making.
• Prepare periodic progress report and feedback (e.g., on product quality and market information) to management.
• Actively involved in the implementation of function strategies and initiatives for the achievement of department goals.
• Maintain professional and technical knowledge by attending educational workshops; reviewing professional publication; establishing personal networks; participating in professional societies.
• Contribute to team effort by accomplishing related results as needed to achieve final organizational goals.
• Perform risk assessment to minimize risk at job site.
• Ensure jobs are carried out complying to safety guideline from authority.
• Protect operation by keeping sensitive information confidential.
• Understand DSP’s Internal Control Guidelines, the relevant policies and procedures pertaining to your job function and execute the controls conscientiously.
• Perform any other duties assigned by the superior.

Pre-requisites

• Minimum five (5) years’ experience in repair, servicing, and installation of air-conditioner for NITEC holder in Building Services Technology (Airconditioning & Refrigeration or Mechanical & Electrical Services) OR Minimum two (2) years’ site experience in air-con related industry for Diploma holder in Mechanical Engineering
• Good communication and written skills
• Service oriented
• Positive outlook
• Independent and have initiative
• Confident and able to work under pressure