Remuneration Package: Up to Basic $4,500 + AWS + Variable Bonus
Location: East (Singapore)
Working Hours: Monday to Friday, 9:00am – 6:00pm

About the Company

Our client is a fast-growing Audio Visual (AV) and Unified Communications (UC) solutions provider. They specialise in delivering end-to-end AV and IT solutions to Multinational Corporations, Fortune 1000 companies and major government agencies across the region.

With strong emphasis on collaboration, innovation and career development, the company offers a supportive environment where individuals are empowered to grow together and make a meaningful impact.

Role Overview

This role offers an exciting opportunity for a Service Engineer to be part of a regional technical services team. You will support AV and UC systems across multiple sites in Singapore and the region, working closely with internal teams and clients to deliver high-quality technical support and service excellence.

Key Responsibilities

Provide post-sales technical support and represent the company’s concierge service for maintenance and customer care.
Perform remote and onsite diagnostics, troubleshooting and rectification for AV and video conferencing systems.
Plan and execute preventive maintenance to ensure system reliability and performance.
Provide post-installation support including firmware updates, configuration changes and system optimisation.
Coordinate with end users, vendors and principals to resolve technical issues within SLA timelines.
Prepare accurate service reports and technical documentation after each engagement.
Support end-user training, system handover and post-commissioning activities.
Escalate complex technical issues to manufacturers where required.

Requirements

NITEC / Diploma / Degree in AV, Electronics, IT, Electrical or related disciplines.
Minimum 2 years of experience in AV operations, engineering or technical support.
Exposure to AV / UC platforms such as Zoom, Microsoft Teams, Crestron, Extron, Poly, Cisco, Logitech, Biamp, QSYS is highly preferred.
Basic knowledge of AV & IT technologies (e.g. TCP/IP, Networking, Dante, AVB, H.264, HDCP, SDVoE).
Strong communication skills in English;
Candidates with project management or service delivery experience will have a strong advantage.

Why Join My Client?