Job Posting Title: GlobalNOC Network Technical Recovery Specialist

Business Justification / Exec Summary:

TheNetwork Technical Recovery Specialist (TRS) is a critical role within GlobalNetwork Operations, providing technical command and control during networkincidents. This role owns triage direction, engagement strategy, andrestoration outcomes across all network products and services.

TheTRS is accountable for driving incidents to full service restoration, ensuringrapid, coordinated, and effective response across a complex, global technologyenvironment.

Job Description:

The TRS operates at the center of incidentresponse, leading high-severity network events where speed, clarity, anddecisive leadership are essential. Acting as the single point of technicalauthority during incidents, this role directs cross-functional teams,determines escalation paths, and ensures all actions are aligned to businessimpact.

This role requires the ability to lead underpressure, make decisions with incomplete data, and communicate clearly to bothtechnical teams and senior leadership.

Key Responsibilities:

1. IncidentLeadership (Command & Control)

• Lead major incident bridge calls and take command of triage activities
• Own engagement strategy, ensuring the right teams are mobilized quickly
• Direct troubleshooting efforts across multiple network domains
• Make real-time decisions on escalation, prioritization, and recovery actions
• Maintain clear control of incident flow, ensuring focused and efficient resolution

2. TechnicalExecution

• Drive coordinated troubleshooting across technologies including routing, switching, firewalls, load balancing, and network security
• Identify service impact and validate findings with technical teams
• Anticipate failure scenarios and guide mitigation strategies

3.Communication & Business Alignment

• Translate technical issues into clear business impact statements
• Provide accurate, timely updates to stakeholders and leadership
• Ensure consistency and clarity in all incident communications
• Maintain alignment between technical actions and business priorities

4. Governance,Quality & Continuous Improvement

• Ensure all incident records are complete, accurate, and meet enterprise standards
• Enforce adherence to incident management processes and controls
• Identify patterns, recurring issues, and systemic risks
• Drive follow-ups that improve network stability and prevent repeat incidents
• Maintain and enhance documentation, playbooks, and knowledge artifacts

Required Skills & Experience:

Critical Skills

• Proven experience leading or directing major incident triage
• Deep troubleshooting expertise across core network technologies
  (routing, switching, firewalls, load balancing, WAN/LAN)
• Ability to interpret data from monitoring and logging platforms
• Strong analytical thinking and structured problem-solving
• Excellent verbal and written communication skills across technical and executive audiences
• Ability to operate effectively in high-pressure, time-critical situations

Preferred Skills

• Exposure to SDN and cloud networking (e.g., Cisco ACI, NSX, SD-WAN)
• Experience with automation (Python, Ansible, APIs)
• Familiarity with Agile tools and workflows (JIRA, Confluence)
• Knowledge of configuration and network modeling tools (e.g., HPNA, Forward Networks)
• Experience in financial services or other highly regulated environments

Work Schedule / Shift Pattern

This role operates within a 24x7follow-the-sun Global Network Operations environment and requires flexibilityto support continuous technical and operational coverage.

Work schedules and shift patterns will bealigned to regional business and operational needs and may include weekends,public holidays.

The role is expected to provide technicalleadership coverage during assigned shift hours, lead or support major networkincident triage and escalation when needed, and partner closely with peerleaders across regions to ensure effective technical handoff, restorationcontinuity, and sustained service stability.