• Support Service Manager by communicating with customers on the Service calls.
• Create service ticket (KUT) with details in internal system (Serviceworld / BaaN).
• Issue Digital Service Report (DSR) for engineers and export the completed DSR from Lotus Notes to BaaN.
• Prepare service work orders.
• Prepare and send service quotations and contracts to customers and follow-up with the service purchase order.
• Issue Service Invoices in accordance with the company policies and timelines.
• Follow-up with customers on the service overdue.
• Complete processing of warranty invoices (bill-back) to factories.
• Maintain and update customer information in the CRM system (BaaN/CRM).
• Primary point of contact for customer portal
• Conduct customer satisfaction survey (CSS) and document in online platform.
• Prepare and generate weekly and monthly reports relating to service KPIs (turnover, weekly time sheet, number of quotations & invoices etc.).
• Back up for Spare Parts Coordinator during absence.
• Provide general administrative support such as hotel bookings, ordering of office supplies, etc.

Interested candidates, please email your resume to [email protected]

Anna See Sing Yee

CEI Reg R25157535

Recruit Express Pte Ltd

EA License No: 99C4599

We regret that only shortlisted candidates will be contacted