Job Description:

• Ensure day-to-day IT system performance, security, stability, and reliability.
• Provide support to engineers in resolving endpoint and system-related issues.
• Manage and resolve reported incidents within agreed timelines to ensure smooth business operations.
• Install, configure, and maintain IT systems.
• Ensure all systems comply with corporate policies.
• Maintain accurate IT documentation, provide user support and basic training.

Requirements:

• Experience in end-user support and IT system maintenance.
• Strong working knowledge of the Microsoft ecosystem, including Windows Server and cloud services.
• Strong understanding of IT security and compliance practices
• Able to effectively manage multiple priorities with strong problem‑solving skills.
• Willing to work outside standard working hours when required
• May require travel to regional offices as needed