The Senior Solutions Engineer is the technical anchor of the Solutions Engineering team, combining deep hands-on expertise with a leadership mandate. You provide mentorship and guidance to Solutions Engineers, help standardize solution delivery practices, and serve as the decision-making authority for technical matters when the Engineering Manager is unavailable. You operate with a high degree of autonomy while remaining aligned with engineering leadership on strategic priorities.

Key Responsibilities

Team Guidance & Mentorship: Coach and support Solutions Engineers on complex customer engagements, technical approaches, and professional development
Delegated Decision-Making: Exercise independent judgment on technical decisions, customer escalations, and prioritization in the absence of the Engineering Manager, within agreed scope and boundaries
Solution Architecture: Lead and review solution designs for high-complexity or high-impact customer engagements, setting the technical bar for the team
Standards & Playbooks: Define and maintain solution engineering standards, reusable templates, and best practice documentation for the broader team
Escalation Handling: Act as the primary escalation point for Solutions Engineers facing technical blockers or ambiguous customer requirements
Cross-Functional Liaison: Represent the Solutions Engineering team in cross-functional discussions with Product, Customer Success, and Field CTO/SMEs when the Engineering Manager is unavailable
Quality Review: Review and approve solution proposals, PoC outcomes, and technical specifications produced by Solutions Engineers
Onboarding: Lead the technical onboarding of new Solutions Engineers, ensuring ramp-up on tools, processes, and customer environments
Feedback Loop: Consolidate field insights from the team and surface patterns, gaps, and improvement opportunities to the Engineering Manager and Product

Required Qualifications

4-8 years of solution engineering, systems engineering, or technical consulting experience
Excellent communication and presentation skills
Ability to translate complex technical concepts for non-technical audiences
Experience with enterprise customer environments
Project management and organizational skills
Bachelor's degree in Computer Science, Engineering, or related field (or equivalent experience)

Preferred Qualifications

Cloud platform certifications (AWS, Azure, GCP)
Experience with enterprise architecture and design patterns
Familiarity with agile methodologies
Track record of successful customer implementations
Experience with technical sales or pre-sales engineering Understanding of customer business models and industry challenges

Competencies