Senior Service Sales Manager (FOOD)

Job Descriptions

• Responsible for Service sale activities in assigned countries, Malaysia, Indonesia.
• Promote service products (Spare part, service, and upgrade/modernization) to achieve sales goals, commercial responsibility from offer, clear order, TNS, and collection of overdue receivables.
• Work closely with the customer service and field service team to deliver part & services in a timely manner.
• Aligning and exchanging after-sales activities with new machine ASMs.
• Coordinate and steer Agents in the region, target-setting and –monitoring, definition and racking of measures. In areas without Agent’s target-setting and measure definition/-monitoring.
• Conduct the market analysis for market potential follow by the product portfolio planning and strategies for short term and long term.
• Provide monthly forecasting and pipeline management.
• Responsible for customer complaints and problem solving.   
• Build and maintain close relationship with customers and Agents.
• Customer visits for technical and sales discussions and promote service products.
• Perform customer visit as target.
• Cooperation with manufacturing sites for all required support and project delivery.
• Understand the technical requirements regarding Service of our customers and offer solutions together with the manufacturing plants.

Qualification

• Bachelor’s degree in engineering or/other fields
• Minimum of 5 years’ Regional experience in FOOD service sales for automation system solutions, preferably in machinery industry or technical industrial products.
• Good experience with MS Office, CRM. Experience with SAP is preferred
• Good English, both in spoken, presentation and writing
• Strong customers orientation, detail-oriented and excellent problem-solving skills
• Strong communication skills and able to handle multiple tasks using organizational skills
• Proven ability to work independently on your own initiatives as well as in a team- environment with ability to travel in the assigned region.