Senior Programme Manager

Department: Youth & Counselling Dept, Corporate Dept

Reports to: Executive Director

Organisation: Calvary Community Care

Role Overview
The Senior Programme Manager (SPM) provides strategic and operational leadership for the Youth &Counselling Department, ensuring quality, evidence-based service delivery aligned with the organisation’s mission and regulatory standards.

The SPM functions as second-in-command to the Executive Director (ED), providing leadership continuity in ED’s absence and contributing to corporate governance, impact evaluation, and organisational strategy. This is a senior leadership role combining programme and team management, stakeholder engagement, and corporate oversight.

Key Responsibilities

1. Strategic & Programme Leadership

• Oversee planning, implementation, and evaluation of Youth Mentoring, Youth Development, and Counselling programmes.

• Translate organisational strategy into annual programme plans, KPIs, and measurable outcomes.

• Ensure compliance with NCSS,MSF, and relevant regulatory or funding requirements.

• Drive service innovation and continuous improvement to enhance client outcomes.

2. Impact Measurement & Research

• Lead impact studies, programme evaluations, and outcome measurement frameworks.

• Develop dashboards and reporting structures for Management and Board oversight.

• Analyse service data to inform programme refinement and funding proposals.

• Strengthen evidence-based practice and contribute to thought leadership in youth and counselling services.

3. Leadership & Team Management

• Lead, supervise, and develop Programme Managers, Counsellors, and Youth Workers.

• Strengthen team capability in trauma-informed care, safeguarding, and professional ethics.

• Foster a high-performance, values-driven, and collaborative culture.

• Oversee manpower planning and succession within the department.

• Ensure sound SOPs, internal controls, and operational governance within the department.

4. Stakeholder & Partnership Development

• Build and manage partnerships with schools, community agencies, corporate partners, and donors.

• Strengthen referral networks and cross-sector collaborations.

5. Corporate &Governance Support

• Support the ED in strategic planning, budgeting, and corporate reporting.

• Represent the organisation in external meetings, partnerships, and sector platforms when required.

• Contribute to Board papers, funding proposals, and organisational risk management processes.

6.Acting Executive Director (When Required)

• Provide executive oversight across departments in the absence of the ED.

• Support financial oversight, operational continuity, and staff leadership.

• Safeguard organisational reputation and stakeholder confidence.

Qualifications & Experience

• Degree or Postgraduate qualification in Social Work, Counselling, Psychology, or related field(Master’s preferred).

• Minimum 5 years of experience in social services, with at least 3years in a supervisory/leadership role.

• Experience in programme evaluation, impact measurement, or research.

• Strong knowledge of Singapore’s social service ecosystem and funding frameworks.

• Demonstrated leadership capability and strategic thinking.