We are looking for a seasoned Senior Production Engineer to join our Infrastructure & Operations team, bringing deep expertise across Unix/Linux production environments and Output Management / Printing Systems (OMS).

This is a dual-competency role combining production support excellence with specialised knowledge in output management and print infrastructure. The ideal candidate is comfortable operating in complex, regulated, mission-critical environments.

Key responsibilities

Unix/Linux production support

• Provide Level 2/3 production support for Unix/Linux environments (RHEL, AIX, Solaris or equivalent)
• Monitor, troubleshoot, and resolve incidents impacting production systems with strict adherence to SLAs
• Perform root cause analysis, incident post-mortems, and implement preventive measures
• Maintain system stability through proactive capacity planning, patching, and performance tuning
• Collaborate with application teams, DBAs, and network engineers to resolve cross-functional incidents
• Participate in on-call rotation and support change management processes

Output management & printing systems (OMS)

• Manage and support enterprise Output Management Systems and print infrastructure in a production environment

• Administer print servers, print queues, and output workflows (e.g. OPEN TEXT, Bottomline, DocBridge, or equivalent OMS platforms)
• Ensure high availability and performance of document output pipelines (statements, reports, regulatory documents)
• Coordinate with vendors and internal stakeholders for OMS upgrades, patches, and capacity reviews
• Develop and maintain operational runbooks, monitoring scripts, and automation procedures for OMS environments

Continuous improvement & governance

• Contribute to automation and tooling improvements to reduce manual operations
• Ensure compliance with IT security policies and audit requirements
• Produce clear operational documentation and knowledge base articles
• Mentor junior engineers and share best practices across the team

Requirements

Must-have

• Minimum 10 years of experience in IT infrastructure / production operations roles
• Strong hands-on expertise in Unix/Linux system administration (RHEL, AIX, HP-UX, or Solaris)
• Proven experience supporting Output Management Systems or enterprise print infrastructure in production
• Solid scripting skills (Shell, Python, Perl, or equivalent) for automation and monitoring
• Experience working in regulated environments (banking, financial services, or insurance preferred)
• Familiarity with ITIL processes: incident, change, problem, and release management
• Strong analytical and troubleshooting skills under pressure in 24/7 production environments

Good to have

• Experience with OMS platforms such as OPEN TEXT Output Management, BottomlineTechnologies, Compart DocBridge, or similar
• Knowledge of document composition and print stream formats (AFP, PCL, PDF, PostScript)
• Familiarity with monitoring tools (Nagios, Zabbix, Dynatrace, or similar)
• Experience with virtualisation and containerisation (VMware, Docker, Kubernetes)
• ITIL v4 or equivalent certification is an advantage

What we offer

• Competitive salary package commensurate with experience
• Exposure to large-scale, mission-critical financial infrastructure
• A collaborative and professional working environment
• Opportunities for skills development and career growth
• Stable, permanent position based in Singapore