Key Responsibilities

1. Product vision, strategy and prioritisation

• Define the vision for the core app with the CTPO and translate it into clear
• priorities.
• Set UX principles that keep the platform coherent and easy to use as it scales.
• Use structured prioritisation to focus the team on the highest-impact
• improvements.
• Act as the voice of the user, ensuring user flows are intuitive, consistent and
• trustworthy.

2. Continuous discovery and problem definition

• Lead continuous discovery to understand user behaviour, platform friction
• points and emerging needs.
• Combine qualitative insight with available data to surface opportunities.
• Craft clear problem statements tied directly to user needs and business goals.
• Stay ahead of industry and product trends that shape user expectations.

3. Execution and delivery of user value

• Define success metrics focused on usability, adoption and task completion.
• Partner with engineering, design and data to scope solutions balancing value
• and feasibility.
• Drive iterative experimentation, prototype testing and learning cycles.

4. Core app ownership and UX foundations

• Own and evolve the core components: navigation, dashboards, search,
• templates, onboarding, permissions and shared components.
• Lead cross-team initiatives to remove UX fragmentation and strengthen
• experience patterns.
• Partner with design to evolve the design system and uphold high-quality
• interaction standards.

5. People leadership, coaching and product craft

• Manage junior PMs and a designer, supporting their growth and autonomy.
• Set and evolve progression frameworks for the Product team, ensuring
• expectations are transparent and fair.
• Coach team members in product thinking, discovery, prioritisation and
• communication.
• Model strong product craft and raise standards across the team.

6. Process improvement and cross-functional alignment

• Improve product processes, rituals and ways of working to support high-
• quality outcomes.
• Connect design, engineering, GTM, research and leadership around shared
• goals.
• Bring clarity to decisions, trade-offs and priorities.
• Shield the team from unnecessary noise while providing critical context.

7 . Impact, viability and continuous improvement

• Make decisions that drive customer value, efficiency and long-term business
• viability.
• Balance UX quality, technical constraints and commercial considerations.
• Share insights openly to strengthen organisational understanding of users and
• markets.
  Continuously refine the platform’s experience, structures and product
• practices.

Requirements

• 3+ years of experience in Product Management, with ownership of core app or platform features

• Strong understanding of UX, usability and user-centred product design

• Experience working closely with engineering and design teams

• Comfortable leading product discovery, prioritisation and delivery

• Able to translate user needs and business goals into clear problem statements and solutions

• Experience defining and tracking product success metrics

• Prior experience mentoring or managing junior team members is a plus

• Strong communication skills and ability to align stakeholders