Responsibilities:

•           Provide Level 2/3 IT network security operations support

•           Respond to incident calls and ensure the SLA to our clients is met

•           Perform changes to the network in-line with the organization’s ChangeManagement processes

•           Ensure compliance to policies, processes and standards, both internal andclients’ organization

•           Prepare network analysis reports, including findings with analysis

•           Participate in regular operations review meetings, including operationalissues, tickets review etc

•           Participate in projects/activities to support improvement initiatives

•           Conduct proper handover from the project team to operations after commissioningof projects.

•           Conduct internal training and/or knowledge transfer to team.

•           Update operations documentation (technical, CMDB, etc).

Requirements:

•           At least 5 years of experience providing network operational and administrationsupporting Cisco products (Routers / Switches/WLAN)

•           Diploma or Degree in Engineering, IT or its related field.

•           Minimum Cisco CCNP certification

•           In-depth knowledge of network routing and switching technologies and protocols

•           Knowledge of network security, load balancing and optimizationtechnologies 

•           Experience working with Cisco network, Bluecoat Proxy, F5 Load Balancer, PaloAlto/Checkpoint/Fortinet firewall and Splunk is preferred.

•           Ability to work in a multi-cultural team

•           Good communication skills both written and verbal.

•           Ability to prioritise work & multitask

•           Analytical and possess good troubleshooting skills.

•           Willing to work in extended hours and perform standby duty after office hour