The required managed services include, but are not limited to:

• Network Operations & Monitoring
  Continuous monitoring, proactive health checks, alerting, and backup verification.
• Incident & Problem Management
  End-to-end incident handling, root cause analysis (RCA), and timely resolution aligned with SLA commitments.
• Infrastructure Management & Lifecycle
  Management of network devices including routers, switches, firewalls, and load balancers, as well as upgrades and lifecycle activities.
• Security Management
  Firewall policy management, log monitoring, compliance checks (e.g., CIS benchmarks), and threat escalation.
• Patch & Vulnerability Management
  Vulnerability scanning, patch deployment, prioritization, and compliance reporting.
• Asset & Configuration Management
  CMDB updates, asset reconciliation, and configuration tracking.
• Change & Release Management
  Execution of changes in accordance with ITIL processes, including risk assessment and rollback planning.
• Capacity & Performance Management
  Monitoring, trend analysis, and capacity planning recommendations.
• Documentation & Reporting
  Maintenance of network documentation, SOPs, and delivery of operational and monthly performance reports.

Technology Environment

The environment includes (but is not limited to):

• Cisco (routers, switches, load balancing technologies)
• Palo Alto firewalls
• Check Point firewalls
• F5 Load Balancers

Deliverables

• Daily operational monitoring and reporting
• Monthly service reports covering SLA performance, incidents, patch compliance, security posture,asset reconciliation, and capacity planning